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May 18 2008

Consumer Tip: REI Nalgene Water Bottle Return Policy

Published by Suburban Wife under My Best Tips

All of you Water Bottle users — here’s an important consumer tip:

If you purchased your BPA-containing Nalgene water bottles from REI, you can return them for a full refund!

I dropped by my local REI store today to replace my children’s Nalgene water bottles since all of our old ones contain BPA.  I happened to mention to a clerk that I wasn’t too excited to be replacing all of their bottles — especially since I’d bought a bunch of them less than a year ago.

Imagine my delight when he responded by telling me that if I bought them through REI I could return them for a full refund.  Even better, he said that even if I didn’t have the receipt they’d be able to look them up in my purchase history and issue the refund.

I have an errand to run in that area tomorrow so I’ve packed up all of our old Nalgene bottles for return.  If I experience any trouble with the return/refund, I’ll be sure to let you know.  Otherwise, this looks like a real customer-relations coup for REI (a fabulous company with an incredible guarantee/refund policy in general).

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