May 18 2008
Consumer Tip: REI Nalgene Water Bottle Return Policy
All of you Water Bottle users — here’s an important consumer tip:
If you purchased your BPA-containing Nalgene water bottles from REI, you can return them for a full refund!
I dropped by my local REI store today to replace my children’s Nalgene water bottles since all of our old ones contain BPA. I happened to mention to a clerk that I wasn’t too excited to be replacing all of their bottles — especially since I’d bought a bunch of them less than a year ago.
Imagine my delight when he responded by telling me that if I bought them through REI I could return them for a full refund. Even better, he said that even if I didn’t have the receipt they’d be able to look them up in my purchase history and issue the refund.
I have an errand to run in that area tomorrow so I’ve packed up all of our old Nalgene bottles for return. If I experience any trouble with the return/refund, I’ll be sure to let you know. Otherwise, this looks like a real customer-relations coup for REI (a fabulous company with an incredible guarantee/refund policy in general).








