Consumer Tip: REI Nalgene Water Bottle Return Policy

All of you Water Bot­tle users — here’s an impor­tant con­sumer tip:

If you pur­chased your BPA-containing Nal­gene water bot­tles from REI, you can return them for a full refund!

I dropped by my local REI store today to replace my children’s Nal­gene water bot­tles since all of our old ones con­tain BPA.  I hap­pened to men­tion to a clerk that I wasn’t too excited to be replac­ing all of their bot­tles — espe­cially since I’d bought a bunch of them less than a year ago.

Imag­ine my delight when he responded by telling me that if I bought them through REI I could return them for a full refund.  Even bet­ter, he said that even if I didn’t have the receipt they’d be able to look them up in my pur­chase his­tory and issue the refund.

I have an errand to run in that area tomor­row so I’ve packed up all of our old Nal­gene bot­tles for return.  If I expe­ri­ence any trou­ble with the return/refund, I’ll be sure to let you know.  Oth­er­wise, this looks like a real customer-relations coup for REI (a fab­u­lous com­pany with an incred­i­ble guarantee/refund pol­icy in general).

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3 Comments

  1. Rebekah Montague
    Posted May 19, 2008 at 12:20 pm | Permalink

    That’s great news for those of us that have to replace old Nal­gene bot­tles .. I’d just got­ten new ones for the fam­ily at Christ­mas time think­ing that the hard plas­tics were bet­ter than the softer plas­tic of the sippy cups we’ve been try­ing to phase out. I think we’re lean­ing toward the Sigg stain­less bot­tles .. they come in such cute designs for the kids! Although the Nal­gene Grip and Gulp Tri­tan bot­tles we have now are now BPA free .. so I guess the kids will decide (like they always do ;)

  2. Suburban Wife
    Posted May 19, 2008 at 2:56 pm | Permalink

    Rebekah,

    My prob­lem with the stain­less bot­tles is the small neck. One, the kids can’t add ice cubes — which they like to do as it helps keep the water cool over a period of time. Two, I can’t fit a scrub­bie brush down into the bottle.

    The lat­ter issue is, for me, the biggest. The Son rarely puts any­thing but water in his bot­tles. The Daugh­ter, how­ever, puts juice and tea, etc. in hers. Even water, if left stag­nant for a time will start to grow unwel­come “things.” I like know­ing that the inside of those bot­tles is the very clean­est I can get them. Even if I’m not putting a brush inside, for instance when we put the bot­tle in the dish­washer, I feel bet­ter know­ing that the water’s get­ting up inside those wide-mouthed bot­tles and san­ti­tiz­ing them.

  3. Posted May 20, 2008 at 5:08 am | Permalink

    Sigh .. I know what you mean about the nar­row necks! With our cur­rent stain­less bot­tles (for DH and myself) I just drink water but my hus­band like the K2O water pow­ders and for what­ever rea­son they don’t break down well in cold water. Putting the stain­less in the dish­washer doesn’t sound like a good idea to me because of the deter­gent (and I wouldn’t put my stain­less cook­ware in there) but a bit of boil­ing water and some Dawn or bak­ing soda shaken well cleans and kills any ger­mies lin­ger­ing. As for the ice my mother in law got us all the ice stick trays meant for water bot­tles and they work nicely since we have them on hand and we don’t use the ice machine in our freezer.

    I’m post­ing a link to your site about the REI refund, if that’s not cool let me know and I’ll pull it ;)

One Trackback

  1. […] What’s a mom to do?  I’d always been under the impres­sion that the hard plas­tic bot­tles didn’t leech chem­i­cals the way the soft bot­tles do.  They cer­tainly don’t leech that awful plas­tic taste.  When I started read­ing about the poten­tial BPA issues in our old bot­tles, I knew I had to bite the bul­let and replace them — even though I bought new ones not so very long ago.  As a very unex­pected bonus, it turns out I’ll be able to return the old bot­tles for a refund (see my ear­lier post). […]

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